Shipping & Returns

Shipping

When submitting your order you will have several shipping options.  We are located in Charlottesville, VA which is on the East Coast of the United States.  After the splint is made, shipping times will very based upon method chosen.  USPS averages 2-7 business day throughout the US.  FedEx Ground shipments take 1-2 business days for East Coast, 3-4 business days for the Mid-West and 5 business days for the West Coast.  We also offer 2-Day and Next Day options. International shipments are sent via Airmail and expedited shipping can be offered for a fee.

Returns

Splints that are unused or returned in new condition may be exchanged free of charge.  Used or damaged splints may not be returned for exchange, credit or refund.  Any modification to or repair of the splints by anyone other than the Silver Ring Splint Co. voids our warranty.  Splints that are damaged, badly scratched, etc will not be accepted for return or exchange.  Do not use tools on our splints.  Note that we do not size splints, they are exchanged so returned splints must be received in new condition to be put back into our inventory.   

Return splints in a box with padding to insure they are not damaged in transit.  We are not responsible for any splint that has been flattened, damaged, or lost during shipping. Please insure shipments properly.

Use the Return form (RMA) when returning for exchange or refund.  There is no need to call Silver Ring Splint for a RMA number.  Instead, please put your Invoice number on the RMA Form to reference your order

Send US Mail returns to:
Silver Ring Splint Co.
PO BOX 2856
Charlottesville, VA 22902
Send UPS/Fed Ex returns to:
Silver Ring Splint Co.
1140 East market Street
Charlottesville, VA 22902

Please be sure to use the proper address above and to follow all instructions, any deviations or incomplete information will delay processing of your return. Allow 3-8 business days for us to open and process returns/exchanges once the shipment has been received.

We are not responsible for customs or duty charges or for return mailing charges. Exchanges are shipped back by us through US Mail – if you request a different return method you will be charged shipping fees on the exchange.  Be sure the shipping address used is acceptable for delivery by the US Postal Service.  Shipping fees are nonrefundable.