Can I order or reorder splints without going through the facility?

If you are ordering for the first time you must have been evaluated and measured by a therapist. You should have received an order form from the therapist with the splint type and your sizes listed. This order form will have a customer number at the top, which we will use to store your information. Fax or email new orders so we have a hard copy to check against and be sure to provide your contact information in case we have any questions.

We are happy to take reorders over the phone. Our office is open 9:00am to 5:30pm EST. If you are re-ordering, please have as much information on hand as possible. If you have saved the old invoice, packing slip or plastic bag the splints came in, then we will be able to use the invoice number as a reference to re-order the correct splint. If you don’t have any old paperwork, provide the name of the facility where you were measured and the approximate date (month & year). We have records dating back over fifteen years, so there is a good chance we can find your original order.

When a patient is ordering directly, payment must be made by credit card or by including a check with the order when it is mailed to us. If the payment is being made by check, please call to verify the price and shipping charge so the check will be for the correct amount.