1. How does one order the EZ-Sizer measuring kit and SIRIS™ splints?
1. How does one order the EZ-Sizer measuring kit and SIRIS splints?
A: Facilities may place an order for the EZ-Sizer measuring kit and for SIRIS™ splints by submitting a purchase order to the company, either by fax at 888-456-8828 or by telephone at 800-311-7028. There is no credit application to submit and our terms are net 30 days. Therapists and medical offices may place orders in the same manner as facilities. No purchase order or credit application is required and our terms are net 30 days for therapists and medical offices. Individual patients may not purchase the EZ-Sizer measuring kit to measure themselves. Individual patients may not purchase SIRIS™ splints until they have been seen by a therapist or other trained medical practitioner. Once the patient has been seen for evaluation and measurement, the patient may order directly from the company without having the facility or therapist place the order. -
2. How much do SIRIS™ Splints cost?
3. Are SIRIS™ splints covered by insurance?
A: Some insurance companies and insurance programs such as medicare have covered SIRIS™ splints in the past. Coverage is dependent on variables such as the type of insurance policy and the medical necessity of the splint. Typically a facility or patient orders the splints and submits the invoice to insurance to be reimbursed. -
4. Are there codes for billing insurance companies?
A: One of the most common questions we get: “will insurance companies cover our splints and what codes do I use”. Yes, insurance companies do cover our splints but it depends on many variables. We have seen 100% coverage, partial and no coverage. We do not bill insurances so the first step is to contact the provider and check what process needs to be followed to get the splints covered. The provider may be willing to reimburse the patient or splints may need to be ordered through an orthotics company/durable medical equipment supplier (DME).
During the process you may get a question about what “L” codes or “HCPCS” codes to use for SIRIS™ splints. Most people use the static finger splint codes. The following codes can be a good starting point in the discussion with the provider. These codes do not guarantee coverage or payment and do not replace the medical providers billing expertise. It is your responsibility to bill within the appropriate billing codes for the services and or products provided. Based on feedback from individuals, our best advice is: Do not give up easily.
The “click here” link, at the end of each line, takes you to a page for an exact definition and allows you to search by state to check “Fee Schedules”.
“L3933” – Custom fabricated finger orthosis (click here)
5. What if the splint does not fit?
A: All regular splints may be exchanged free of charge if they are in “like new” condition. We encourage patients to try out splints to make sure they properly fit. The silver from which the splints are manufactured is malleable and the angle between the rings may be manually changed to adjust the fit of the splint. These changes are expected and will not prevent the splints from being exchanged free of charge. However, never use tools when adjusting the splints as tools will scratch the splints. Splints with heavy scratches or tool marks may not be exchanged. Special order splints are may not be exchanged free of charge and therapists should contact us by phone with questions. Return instructions are supplied with all orders. Also see “How do I return a splint” below. -
6. How do I return a splint?
A: On a copy of the packing slip or invoice that came with the splint, please tell us what needs to be done (i.e. exchange for new size, credit account, other). Also, please include a contact telephone number or email address in case we have questions. Package the splint in a box so it does not get crushed in transit and send everything to us. If the request incurs any additional fees, please provide us with billing information again since we do not keep credit card numbers on file. -
Our mailing address is:Silver Ring Splint Company PO Box 2856 Charlottesville, VA 22902 -
Our street address for UPS and FedEx delivery is:Silver Ring Splint Company 1140 East Market Street Charlottesville, VA 22902
7. Should I order regular strength, extra strength or extra wide splints?
A: Regular strength splints are appropriate for individuals who are less active, with possibly some hand weakness, or for smaller hands. Extra strength splints, which are made from a slightly heavier gauge wire, are appropriate for individuals who are fairly active and who use their hands a lot. Also, extra strength splints are better for males because their hands tend to be larger and stronger. Individuals with Ehlers-Danlos Syndrome (EDS) should use extra strength splints. Extra wide splints are made from the same gauge wire as extra strength splints, but have an increased lip width to help disperse the pressure on the dorsal surface of the finger. For example, the lip width of a size 9 ring in regular strength is 2.9mm, in extra strength is 3.2 mm and in extra wide is 4.4 mm. -
8. What are “Special Order Splints”?
A: Special order splints are splints that are unique and not part of our normal product line. Gold splints and splints with precious or semi-precious stones are special order splints. Special order splints may not be returned for size changes, refund or credit. Because special order splints may not be returned, there are specific steps that are followed in the ordering process. When someone wants or needs a special order splint, we first send either a regular silver splint or an unfinished mock-up splint for size verification. This step may require several iterations until the correct fit is obtained. Once the size and function of the silver splint is verified, that silver splint may be returned for credit and the special order splint may be ordered. Special order splints typically take 2-3 weeks to make. -
9. How does one order a splint with a precious or semi-precious stone? How much does a splint with a precious or semi-precious stone cost?
Orders for SIRIS™ Specialty Rings with stones are not available at this time (we hope to resume manufacturing of those items in 2014). If you would like to be contacted at that time please send a short email with your contact information.
A: Splints with stones are “special order splints”. To understand the steps that will be followed when ordering splints with stones, see “What are Special Order Splints” above at answer #8. You may contact us for a price quote. Before you call us, please consider your choices. You will have to choose either gold or silver, a kind of stone (i.e. Ruby, Sapphire, Peridot, etc.), a stone quality (i.e. genuine, lab grown or synthetic) and a stone size. All these factors will affect the price. For a splint with a stone, please allow 2-3 weeks for us to make the final splint once it is ordered. -
10. How does one order gold splints? How much does a gold splint cost?
A: Gold splints are “special order splints”. To understand the steps that will be followed when ordering gold splints, see “What are Special Order Splints” above in answer #8. Gold splint prices are based on the market price of gold on the day the final splint is ordered. To give an idea of the cost of a gold splint, when the market price of gold is $1,400, Swan Neck splints are $610, Boutonniere splints are $650 and MCP splints are $1,770 (without the proximal volar extension or the bracelet). -
11. What happens if I step on my splint? Can I get my splint reshaped?
A: Some splints can be reshaped, even if they were run over by a car, stepped on or chewed up by a dog. And some splints cannot be reshaped. To determine if the splint’s integrity has been lost, it will have to be returned to us. We offer reshaping for a nominal fee. Please provide contact information, including a telephone number, and payment information with your return. -
12. What is the warranty on SIRIS™ splints? Can I get a broken splint repaired?
A: The Silver Ring Splint Company warrants its products against defects in materials and workmanship for one year. Should any product fail to perform for either of the above reasons, the Silver Ring Splint Company will repair or replace the product at no charge. Repairs by anyone other than the Silver Ring Splint Company voids our warranty. Typically, it costs more to repair a broken splint that is out of warranty than to buy a new splint. However, if you would like for us to evaluate the condition of your splint, return it to us following the instructions under “How Do I Return a Splint” at Question #6 above. Be sure to include your contact information. -
13. When can I expect my splint to arrive?
A: Swan Neck splints and Boutonniere splints are shipped the day after we receive the order. All other regular splints are shipped in two days. That means, for orders received before 4:00pm EST, we ship the splint in one to two days, depending on the splint type. Special order splints (those splints noted as special order on our price list), gold splints and splints with stones can take up to two weeks for us to manufacture. When the splint arrives will be determined by the shipping method chosen. We have found that United States Postal Service (USPS) can take anywhere from a couple of days to two weeks to the west coast. UPS ground generally takes five business days to the west coast. We can also ship 3-day, second day and next day. International airmail generally takes eight to ten business days depending on where you live. -
14. The bracelet with my thumb splint is too long. How can I get it shortened?
A: The bracelet that is sent with the splint is a standard eight inch length. During fitting and evaluation, we suggest using a safety pin or twist tie to adjust the bracelet length to a comfortable length. This adjustment can be tried and changed over several days as the patient gets used to the splint. The bracelet should be comfortable and help keep the splint in place. Once a length has been decided on, you can return the splint and the bracelet to us. We will remove the number of links you specify and send the splint back to you all at no charge. Alternatively, you can have a local jeweler adjust the bracelet, which should take a only matter of minutes, but you will be charged for their services. -
15. Why do special order splints have a multi-step ordering process?
A: It is hard to design custom splints when there are no specific ways to measure for the splint, even if we have thermoplastic models or plaster molds to work from. Therefore, we must manufacture special order splints in multiple steps. We typically initially send special order splints unfinished for fitting and function purposes and for size verification. Then, with feedback from the therapist and the patient, we can make size changes and adjustments without having to remake the whole splint. This multi-step, back and forth process is the only way to ensure that special order splints fit and function properly. Please be patient and inform the patient about the process so they do not get anxious or upset. -
16. Why does one need a customer number?
A: Records for each patient are kept under the customer number of the facility or office where they were measured for splints. Since we are not able to set up an account for each patient, this is the way we keep information organized. With the customer number, we can locate records of prior shipments to patients.